Refund Policy
Last Updated: October 31, 2026
1. Scope
This policy applies to subscription payments, renewals, and one-time credit packs purchased from EzColorize. It should be read together with our Terms of Service and the purchase terms shown at checkout.
2. Subscription Refunds
Subscription refunds are available only for an unused subscription plan. To request a refund, contact us before using any credits included in the plan. A monthly or annual plan is considered unused only if none of the credits included in that subscription have been consumed after payment. If any included credits have been used, or the plan’s membership benefits have otherwise been used, the subscription is not eligible for a refund. Cancelling a subscription stops future renewals but does not by itself refund the current billing period.
If an unused subscription payment is refunded, we will also cancel its automatic renewal. Cancellation stops future renewal payments and does not itself refund a payment. You can also cancel automatic renewal through your account subscription settings.
3. One-Time Credit Packs
One-time credit packs are digital products. Credits in a pack are non-refundable once they have been consumed, redeemed, or used for generation tasks. If a completely unused pack is affected by a duplicate charge, a payment error, or credits that did not arrive, contact us for manual review. We will decide whether to refund or reissue the credits based on the order status, account usage records, and payment records.
4. Refunds and Credit Balances
Where a refund is approved, we reverse credits in proportion to the amount refunded for that payment. Credits are held in a shared purchased-credit balance, so a reversal can reduce the balance funded by other purchases. If the balance is insufficient, it may become negative. Refunds and credit adjustments are subject to applicable law and the terms disclosed at purchase.
5. Failed Tasks and Results
If a task is marked as failed by the Service for a system reason, its charged credits are returned to the balance from which they were paid. A task that completes successfully is not refunded solely because its result does not meet your expectations. Contact us if you believe a task or charge needs review. Returning task credits is separate from refunding a payment.
6. How to Request a Refund
Contact us with your account email, order or payment reference, product purchased, and reason for the request. Please do not send passwords, sign-in codes, or full payment card details. We will review the information and reply by email.
7. Consumer Rights
Nothing in this policy limits any mandatory cancellation, refund, or other consumer rights that apply to you. Where applicable law gives you greater protection, those rights apply.